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Return and Exchange policies


 

While we believe that the best way to ensure the best product and fit is to purchase your diving equipment is with the in-person assistance of one of our equipment experts, we realize that is not always possible.

But, we still want you to be happy and satisfied with any products purchased online from Looe Key Dive Center. So, if you're not satisfied with your purchase for any reason, simply return the unused product within 30-days from the original invoice date for a full refund or you can exchange it under our 30-Day Satisfaction Guarantee. You have another 30 days (60 days total) to exchange or return for a store credit. Original shipping charges are not refunded.

Conditions on all returns



All returned items must be new and unused with original manufactures labeled packaging along with all parts, materials, manuals, and blank warranty cards, etc.

No returns or exchanges on opened books, CD’s, or DVD’s.

No returns or exchanges on “hygiene” items such as mouthpieces, snorkels, or swimsuits once used.

No returns or exchanges on special orders, closeouts, or clearance items.

Policy does not apply to commercial or bulk orders.

Valid Return or Exchange Period. All time periods to qualify for returns or exchanges begin with the date of the original purchase invoice. For Christmas Holiday gifts purchased between November 1 and December 31, returns/exchanges may be made until following January 31.

Shipping. Customer pays return shipping to us. We advise using a method which provides tracking and insurance. We are not liable for returns that do not reach us. We will pay for shipping of the replacement item to you. We can only provide shipping to the 48 contiguous US states.

Defective Items may be returned for an exchange or refund and must be returned with original manufactures labeled packaging with all parts, materials, manuals, and blank warranty cards, etc.

Incorrect Items. If you ordered the incorrect item, simply follow the standard return procedures (standard shipping policy applies). If we sent you the wrong item, we will credit your shipping costs as well as provide shipping for the correct item.

Perfect Fit. If it doesn’t fit, we’ll exchange for the same item in a different size (standard shipping policy applies). Item must be brand new and unused. Exchange must be requested within 30 days of the invoice date.

Return item as “Used”


 

Did you already use the product but still want to return it? We allow many qualifying items to be returned for store credit even if used, up to 60 days from the invoice date. Items must be in as-new-condition and returned with original manufactures labeled packaging with all parts, materials, manuals, and blank warranty cards, etc. We reserve the right to refuse the return if not in as-new condition in our sole judgement.

Qualifying Items: Buoyancy Compensators, Regulators, Alternate Air Sources, Computers, Gauges, Mask, Fins, Lights, Knives, and Reels.

Returning a “Used” Item. Call us to start the process. You will also need to send us a detailed description of the item along with photographs to make an initial determination if the item may be returned.

Return / Exchange process


 

Call us at 305-872-2215 or email us at info@looekeyreefresort.com to obtain a Return Material Authorization (RMA) number. This numbers helps us quickly track the status of your order.

Simply return the unused product in its original packaging, copy of invoice, and all materials, manuals, and blank warranty cards.

Write the RMA number clearly on the outside of the shipping box.

Be sure to use a shipping service that can provide package tracking.

Shipping Address:
            Looe Key Dive Center
            27340 Overseas Hwy
            Summerland Key, FL 33042

When we receive your return, we will credit the payment method used to make the purchase, excluding the cost of shipping. Looe Key Reef Resort’s refund policy does not include the cost of shipping your purchase back to Looe Key Reef Resort. Please allow seven days for the refund to be processed.