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Terms and Conditions



Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by Looe Key Reef Resort, is accepted within the State of Florida, and purchaser consents to the jurisdiction of the courts of the State of Florida for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of the State of Florida shall apply.

By opening or using a product purchased from Looe Key Reef Resort, the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please ship the product back to Looe Key Reef Resort unopened within 5 days of receipt for a full refund (less shipping and handling charges). Looe Key Reef Resort makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law.

Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchaser, and Seller shall have no responsibility in connection with such determination.

Looe Key Reef Resort will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Looe Key Reef Resort in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.

Looekeyreefresort.com is intended to be a guide only. Some item illustrations are for display purposes only, may not be exact, and are not necessarily included in the purchase price. Looe Key Reef Resort is not responsible for typographical or pictorial errors, and specifications may change without notice.

All items offered for sale are subject to availability. Many items on our Web site or catalog site come from various sources. Looe Key Reef Resort is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition, some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status. Order confirmation given to you through Looe Key Reef Resort does not guarantee our acceptance of your order, nor does it constitute confirmation of an offer to sell. Looe Key Reef Resort reserves the right to decline and cancel an order or supply less than quantity ordered at any time.

At times, we may experience a shortage of certain items. At these times, we reserve the right to restrict the quantity of a particular item ordered. We will notify you if a situation like this occurs, In addition, Looe Key Reef Resort may, at its own discretion, limit quantities sold in each order or to each person or household.

Some items, marked as such, are intended solely for use by students, teachers, or faculty members at educational institutions. Upon order of these items, Looe Key Reef Resort may request verification of educational status (e.g. student ID).

We do not sell to those who intend to resell products offered through Looekeyreefresort.com, including dealers, resellers, exporters, wholesalers, or customers. Looe Key Reef Resort reserves the right to decline or cancel an order at any time.



Privacy Policy



At looekeyreefresort.com, your privacy is our top priority.

If you shop at looekeyreefresort.com and place your orders exclusively through looekeyreefresort.com, any personal information that you may share with us is kept absolutely private.

Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet the programs' strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at bbbonline.org. What Information do we collect?

We collect two types of information about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site. To learn how we keep your personal information safe and secure, please see our Security Statement.

Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. Personal information is requested when you order a product or service, request a Catalog or email newsletter, and send us feedback. For example, this information might include your name, billing address, shipping address, telephone number, e-mail address, credit card or other payment information, and product details. With this information, looekeyreefresort.com can fill your orders and better provide you with personalized services.

Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you shop on our site in several ways. This information is compiled and analyzed on both a personal and an aggregated basis. For example, this information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

How Do We Use This Information? Our primary goal in collecting personal information is to provide looekeyreefresort.com's visitors with a superior customized online experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order status, to send promotional information, to enhance the operation of our site and administer our systems. We use cookies in the operation of our site; read more below.

How to Update Your Information: We believe you should have the ability to access and edit the personal information that you have provided to us. During the online ordering process you can review, change, or delete the information that you have submitted. You may change any of your personal information in your account online at any time. We encourage you to promptly update your information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past purchases, you cannot delete information associated with past purchases. Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable Information will be completely removed from our backed-up databases.

Marketing: From time to time you may receive Looe Key Reef Resort special fliers via postal mail or e-mail notification of specials that may be of interest to you. E-mail recipients can opt-out from our e-mail listings by clicking on the unsubscribe link provided with every promotional email we send out. Registrants may also opt-out of receiving materials from us at any time by contacting us with such request.

A Special Note About Children's Privacy: You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age. If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed personally identifiable information to us, please contact us so that we may delete the minor's information.

Cookies: When you use our site, we will store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to looekeyreefresort.com. The cookies make your use of the site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure site. You will be unable to shop on our site without your browser set to accept cookies. If you are a "cookiephobe," you can tell your browser to erase all cookies at the end of a session.

Contacting Looe Key about Privacy Questions or Concerns: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by sending a letter to:

Looe Key Reef Resort

27340 Overseas Hwy

Ramrod Key, FL 33042



RETURN AND EXCHANGE POLICIES





While we believe that the best way to ensure the best product and fit is to purchase your diving equipment is with the in-person assistance of one of our equipment experts, we realize that is not always possible.

But, we still want you to be happy and satisfied with any products purchased online from Looe Key Dive Center. So, if you're not satisfied with your purchase for any reason, simply return the unused product within 30-days from the original invoice date for a full refund or you can exchange it under our 30-Day Satisfaction Guarantee. You have another 30 days (60 days total) to exchange or return for a store credit. Original shipping charges are not refunded.

CONDITIONS ON ALL RETURNS

All returned items must be new and unused with original manufactures labeled packaging along with all parts, materials, manuals, and blank warranty cards, etc.

No returns or exchanges on opened books, CDs, or DVDs.

No returns or exchanges on hygiene items such as mouthpieces, snorkels, or swimsuits once used.

No returns or exchanges on special orders, closeouts, or clearance items.

Policy does not apply to commercial or bulk orders.

Valid Return or Exchange Period. All time periods to qualify for returns or exchanges begin with the date of the original purchase invoice. For Christmas Holiday gifts purchased between November 1 and December 31, returns/exchanges may be made until following January 31.

Shipping. Customer pays return shipping to us. We advise using a method which provides tracking and insurance. We are not liable for returns that do not reach us. We will pay for shipping of the replacement item to you. We can only provide shipping to the 48 contiguous US states.

Defective Items may be returned for an exchange or refund and must be returned with original manufactures labeled packaging with all parts, materials, manuals, and blank warranty cards, etc.

Incorrect Items. If you ordered the incorrect item, simply follow the standard return procedures (standard shipping policy applies). If we sent you the wrong item, we will credit your shipping costs as well as provide shipping for the correct item. Perfect Fit. If it does not fit, we will exchange for the same item in a different size (standard shipping policy applies). Item must be brand new and unused. Exchange must be requested within 30 days of the invoice date.

RETURN ITEM AS USED

Did you already use the product but still want to return it? We allow many qualifying items to be returned for store credit even if used, up to 60 days from the invoice date. Items must be in as-new-condition and returned with original manufactures labeled packaging with all parts, materials, manuals, and blank warranty cards, etc. We reserve the right to refuse the return if not in as-new condition in our sole judgement.

Qualifying Items: Buoyancy Compensators, Regulators, Alternate Air Sources, Computers, Gauges, Mask, Fins, Lights, Knives, and Reels.

Returning a Used Item. Call us to start the process. You will also need to send us a detailed description of the item along with photographs to make an initial determination if the item may be returned.

RETURN / EXCHANGE PROCESS

Call us at 305-872-2215 or email us at info@looekeyreefresort.com to obtain a Return Material Authorization (RMA) number. This numbers helps us quickly track the status of your order.

Simply return the unused product in its original packaging, copy of invoice, and all materials, manuals, and blank warranty cards.

Write the RMA number clearly on the outside of the shipping box. Be sure to use a shipping service that can provide package tracking.

Shipping Address:

Looe Key Dive Center

27340 Overseas Hwy

Summerland Key, FL 33042

When we receive your return, we will credit the payment method used to make the purchase, excluding the cost of shipping. Looe Key Reef Resort refund policy does not include your cost of shipping your purchase back to Looe Key Reef Resort.

Please allow seven days for the refund to be processed.